Frequently Asked Questions

Special Box Drops FAQ

Are your products authentic?

Yes. Special Box Drops represents the merchandise it sells as authentic and does not knowingly sell counterfeit or replica merchandise as genuine. See our Authenticity Guarantee for additional details.

What is a Special Box or Collector Edition?

It is merchandise distinguished by special presentation packaging, a limited or numbered package, launch-specific packaging or another collector-oriented presentation. The product listing identifies what makes the particular offering special.

Does limited packaging mean the underlying product had the same production quantity?

No. A limited special-box quantity and the production quantity of the underlying product can be different. We distinguish the two whenever that information is known.

Is the exact box shown included?

If the listing states that original or special packaging is included, that packaging is part of the offering. Review the product photographs and description for the exact condition and included components.

Do you sell products other than sneakers?

Yes. SBD's collector-focused assortment can include apparel, watches, purses and bags, trading cards, luxury accessories and other collectible merchandise.

How do I know an item's condition?

Review both the written listing and photographs. We aim to disclose material condition details relevant to the product and its packaging.

How are high-value orders shipped?

High-value orders may receive additional protective packaging, insurance, signature or delivery controls when appropriate.

How do I contact Special Box Drops?

Use the Connect page for current contact and social channels, or email Info@dealteammarketing.com.