Returns & Refunds

Collector merchandise requires clear expectations.

Because Special Box Drops sells limited, collectible and sometimes one-of-one or numbered merchandise, eligibility for a return can depend on the item and the circumstances. Any return terms stated in an individual product listing take precedence where permitted by law.

Contact Us First

If there is a problem with your order, contact Special Box Drops promptly after delivery and provide the order number, a description of the issue and clear photographs when relevant. Do not ship an item back without return instructions.

Condition of Returned Merchandise

When a return is authorized, the merchandise must be returned in the condition in which it was received, including all original boxes, special packaging, tags, accessories, inserts and other components included with the sale. Wear, use, alteration, missing components or damage after delivery can affect return eligibility.

Incorrect, Damaged or Materially Misdescribed Items

If you receive the wrong item, an item damaged in transit, or merchandise that materially differs from the listing, contact us promptly so we can review the order and determine the appropriate resolution.

Refund Timing

Approved refunds are processed after the returned merchandise has been received and inspected when a return is required. Financial institutions and payment providers control how quickly a processed refund appears in an account.

Nothing on this page limits rights that cannot legally be waived under applicable consumer law.